High demands and rapid, continuous change in today’s work climate cause employees to experience frequent stress. Stress is one of the leading causes of health issues resulting in absenteeism, and a stressed workforce affects morale, productivity and retention. Learn to manage your own stress and in the process learn how to help your workforce manage stress to increase job performance and contribute more successfully to the organization.
Concurrent Sessions
Earn up to 19.75 recertification credits by attending the full conference. Looking for a specific credit type? You can earn up to:
Strategic
: 17.00 (pending approval); Global
: 6.5; California
: 8.75; MCLE
: 10.25.
Monday, April 23
1:00pm to 2:30pm
3:00pm to 4:15pm
4:30pm to 5:45pm
Tuesday, April 24
7:30am to 8:45am
11:00am
11:00am to 12:15pm
1:45pm to 3:00pm
3:15pm to 4:30pm
Wednesday, April 25
7:00am to 8:15am
10:30am to 11:45am
1:15pm to 2:30pm
2:45pm to 4:00pm
2012 Sessions
Learn to better manage personal and workplace stress to increase productivity and help employees contribute more successfully to organizational goals.
Connie White, SPHR, is a senior HR business partner at Genentech, a member of the Roche Group. She has been at Genentech for four years in the global product development, regulatory and technical operations functions. Prior to work at Genentech, Connie held a variety of HR leadership roles at the Old Navy division of Gap, Inc. Connie is obtaining her master’s degree in psychology with an executive coaching focus, and focuses her efforts as an HR professional on employee wellness and employee development.
Improve employee perceptions and strengthen company image by responding effectively to different types of employee feedback.
Your employment brand is tarnished when response to employee feedback is not well received. The Internet and social media tools have made it easier for employees to express their views, but it is much more challenging for HR professionals to respond to this feedback constructively. Get specific strategies for responding to three important sources of feedback: employee surveys, 360-degree feedback, and complaint websites such as Glassdoor.com. Real cases and scenarios from the speaker and audience will illustrate best and worst practices.
Dr. Dale Rose, Ph.D., is an industrial-organizational psychologist who helps companies use employee feedback to improve individual and organizational effectiveness. In 1994, Dale co-founded 3D Group, an Emeryville-based consulting firm with expertise in employee surveys, 360-degree feedback and leadership development. He has authored more than a dozen commercial assessments for identifying and developing talent. Previously, he held positions with Ameritech, National Computer Systems, and Acumen International. Dale regularly presents to local and national audiences, is widely published, and occasionally teaches a course in OD at San Francisco State University.
Erin Bowe-Raabe, M.S., specializes in organizational surveys, employee assessment and action planning. Before joining 3D Group, Erin worked as a project manager for Towers Watson's Organizational Surveys and Insights practice, where she designed and facilitated employee engagement and culture surveys for a variety of organizations including governmental agencies, non-profit organizations, and Fortune 500 companies. Prior to that, she held personnel analyst positions with Google and the City and County of San Francisco, developing, validating and implementing employee selection exams and conducting competency analyses.
Evaluate strategies to select metrics and develop an HR dashboard that facilitates key workforce decisions and meets leadership expectations.
There is no sense spending hours creating an HR dashboard that never gets reviewed and that doesn't solve business goals. Learn how successful organizations develop scorecards and dashboards and use them to measure business goals and implement strategic initiatives. Study the top 10 "must-do's" and reflect on how your organization can execute these critical steps. Receive an action plan template to guide you toward creating and successfully using your HR dashboard.
Shebani Patel is a director with PricewaterhouseCoopers in their Saratoga practice where she is responsible for helping U.S. and global organizations in their measurement initiatives. Shebani works with many organizations across a variety of industries to help them understand how their results illustrate areas of strength as well as opportunities for maximizing human capital investment. Most recently, Shebani developed the Metrics 101 and 200 courses that are taught around the country and focus on helping HR professionals utilize metrics and dashboards to drive organizational success.
Develop a global health and wellness framework to improve employee health and happiness.
Tackle the challenges of implementing a global wellness program, and learn how to implement a holistic and comprehensive approach to health. Understand how to measure your program’s success to make adjustments and inform stakeholders.
John Casey is Google’s director of international benefits, responsible for the development and execution of Google's global benefits strategy that focuses on infrastructure, wellness and innovation. Prior to joining Google, John led Mercer's international benefits group for the West Coast. During his 10 years with Mercer, he consulted with multinational companies on areas such as global benefits strategy, benchmarking, mergers and acquisitions, actuarial valuations and employee mobility. John is a fellow of the Institute of Actuaries and earned a first class Bachelor of Actuarial and Financial Studies degree from the University College Dublin, Ireland.
Prepare your organization’s documentation verification systems for government scrutiny and evaluate participation in E-Verify and ICE’s new IMAGE program.
In 2011, U.S. Immigration and Customs Enforcement (ICE) launched a revised and revamped IMAGE program, encouraging private employers to use the E-Verify system to match information from I-9 Employment Eligibility Verification forms with government records. In 2012, ICE plans to conduct more I-9 audits and examine more hiring records than ever before. Equip your organization with audit tools and checklists to ensure your forms and processes are sound. Examine your options before enrolling in E-Verify and understand the potential advantages of using an electronic I-9 system and of partnering with ICE in an innovative IMAGE program.
Laura J. Mazel has more than 20 years of experience leading corporate and research institution clients through the immigration process. Laura helps corporate clients assess the immigration consequences and benefits related to mergers, acquisitions and other corporate restructurings. She conducts internal audits on I-9 documentation, H-1B and LCA compliance to minimize employer liability, and E-Verify registration, and has conducted numerous trainings. She is a graduate of The Johns Hopkins University and Northeastern University School of Law.
Flora Houn Hoffman has extensive experience implementing comprehensive proactive compliance programs in a variety of industries. Prior to joining WSM, Flora was a managing partner with an international immigration firm, where she worked with Fortune 500 companies and start-ups to establish, maintain and improve immigration policies and procedures. She is a graduate of Harvard University and Boalt Hall School of Law, University of California, Berkeley.
Beth N. Gibson is assistant deputy director of U.S. Immigration and Customs Enforcement (ICE). Prior to ICE, she served as assistant U.S. attorney in the Eastern District of Virginia in the major crimes unit and the terrorism and national security unit, where she prosecuted criminal cases and coordinated the district’s immigration policies. Beth has served in the Executive Office for Immigration Review in a variety of capacities. She attended James Madison University and holds a master’s degree from Western Kentucky University. She was valedictorian and graduated summa cum laude from the Louis D. Brandeis School of Law at the University of Louisville.
Examine demographic trends and learn the mentoring, feedback and recognition practices that satisfy generational expectations.
As Baby Boomers leave the workforce, our leadership pool must be filled with Millennials—people born between 1980 and 1995. HR's role in facilitating mentoring relationships now is critical for the effective transition of power. Learn from a Boomer and a Millennial how to go beyond the basics of inter-generational workplaces and satisfy the needs of both unique groups. Maximize talents by helping Boomers share their wisdom and allowing Millennials to build their own path.
Casi Jewett, MA, PHR, is a Millenial who has been in human resources for four years. She first became interested in human resources in 2006 when she was promoted to a program management position and felt lost supervising employees, some twice her age, with no management training. Seeing this as an opportunity, she turned to her aunt, Rita Sever, for help. Casi and Rita have gone on to do a lot of work around generational issues in the workforce as a team with experience from both ends of the spectrum.
Rita Sever, MA, Baby Boomer, has worked in human resources for more than 20 years. She currently works as a sole proprietor at Supervision Matters to provide consulting, coaching and training to make organizations more effective and fun. Rita teaches human resources management at University of San Francisco and Sonoma State University in California. She has an M.A. in organizational psychology.
Transform discontent, fear and resistance following a crisis into positive action toward goals, revitalizing productivity with trust and commitment.
In today’s work environment of economic insecurity, job uncertainty and post-layoff survival blues, leaders need new strategies for employee engagement and leadership development. Turn discontent into authentic engagement. Studies show that with authentic employee engagement, companies demonstrate 44 percent higher profitability and significantly outperform their industry-matched benchmarks. Hone your change management skills to avoid loss of productivity and energize the new work environment.
Autumn Wagner, MBA, is a dynamic organizational development consultant and program manager with a proven ability to execute new and critical strategic initiatives for organizational success. Leveraging her deep functional strengths in HR and project management, Autumn has become known as a creative developer of solutions to key business problems. Autumn is the winner of several awards for customer service applications, performance support technology and corporate communication interventions, including the ASTD award-winning EPSS corporate knowledgebase for AAA.
Carole Berkson-Ross, PMP, CPT, CSM, is an award-winning senior level change leadership strategist and talent development manager. Her leadership of groundbreaking projects links learning solutions, new technologies and culture change with the bottom line for employee engagement and measurable business results. Carole’s interactive media firsts include the Apple Videodisc ToolKit and the ASTD award-winning EPSS corporate knowledgebase for AAA. As AAA IT talent development manager, Carole led the hard and soft skills development of 600 employees and merged two clashing IT cultures into one productive team.
Strengthen your organization’s position during growth transitions by aligning people strategies with key business value drivers.
In an acquisition, you’re either the acquirer or the acquired — but being acquired doesn’t mean getting eaten. This high-stakes, rapidly changing game of cat and mouse is the most critical time for business and people strategies to be aligned. Understand key terms used during mergers and acquisitions that determine or drive your people strategy, and demonstrate to dealmakers your business value drivers and the people strategies that support them.
Keeley Mooneyhan has close to 15 years of experience working with global firms in the areas of HR strategy, M&A, change management and organizational design. Her M&A and divestiture experience was gained while managing 60+ transactions valued in excess of $20B in investments, while achieving business objectives and integrating people, culture and assets in 35 countries. Keeley is a partner with HR Matters and manages the M&A practice. Prior to HR Matters, Keeley was a group M&A manager for Microsoft. She earned her B.A. in English and political science from West Virginia University.
Emerge from disruptive workplace events with a connected and productive workforce by using a strategic roadmap to meaningful outcomes.
Litigation or workplace investigations can make or break the strategic effectiveness and credibility of HR leaders. Use this sensitive time to come forward as a strategic partner poised to increase revenue through higher engagement and retention. Improve teamwork and collaboration among employees through mediation and other conflict resolution techniques. Learn how to maximize the relationship with outside legal counsel; develop emotionally intelligent leaders; design action plans; and align with business units to keep employee relations issues from escalating to more costly legal issues.
Mary L. Topliff, Esq., of the Law Offices of Mary L. Topliff in San Francisco, advises human resources professionals in all aspects of employment law with a focus on preventing costly litigation. She regularly conducts workplace investigations and helps employers deal with the aftermath of workplace disputes through mediation and problem-solving strategies. Mary recently served on the board of directors of NCHRA.
Marianne Jones, MSHROD, has more than 15 years of experience working with senior management teams to create and execute human capital strategies and initiatives integral to achieving critical business results. She has served most recently as HR director in a New York-based Fortune 100 financial services organization and previously worked as a human resources executive with a multi-national retailer, with providers of financial and insurance services in the U.S., and with a large not-for-profit organization in Central California. Since 2010, Marianne has been consulting on senior-level succession planning processes, new manager integration, team effectiveness and individual leadership coaching.
Train supervisors to understand and comply with FMLA and CFRA laws and regulations to minimize risk and improve communications.
Both the Family and Medical Leave Act (FMLA) and California Family Rights Act (CFRA) outline numerous employer legal responsibilities. But, exactly who on the employer side is responsible? A number of court cases have identified supervisors as responsible for FMLA and CFRA compliance. Keep yours up to speed on their legal obligations and convey the importance of communicating information to HR. Develop a training plan and include supervisors in the leave process in a productive way.
Ronald Garrity is a shareholder in the law firm of Simpson, Garrity, Innes & Jacuzzi specializing in labor and employment law. He has lectured extensively and published numerous articles on labor and employment law matters. He sits on several boards in the Bay Area and is past chair of the Labor and Employment Section of the San Mateo County Bar Association. Ronald has been voted Super Lawyer by his attorney peers for several years in a row.
Leverage the power of gaming technology and social media to improve employee health and increase the success of your wellness programs.
Social media and interactive games are the biggest areas of online growth today, and applying game mechanics for social good is the hottest new trend in Silicon Valley. Online games require people to act and interact, and have the potential to transform behavior. How can you apply the benefits of gaming to employee health and wellness programs, which need to be more entertaining to engage employees? Meet people in the areas in which they’re already engaged by understanding and using the power of technology, social media and gaming mechanics.
Chris Chan is a senior Health and Group Benefits consultant and he has worked closely with many employers to strategically align benefits with their HR and total rewards philosophy and their financial objectives. Most recently, Chris has been evaluating ways to increase engagement through the use of behavioral economics, mobile technology, social networks and game design.
Inform executive leadership of potentially destructive behaviors and situations, and recommend approaches for solving them.
Sooner or later every HR professional must notify leaders about bad behaviors, people problems and sticky situations that seriously and negatively impact the organization when not addressed properly. Learn the language of leadership and how to use it under high-stress situations, and apply a step-by-step process to tackle these risky events. Practice your skills on presenter Gregg Ward, who acts as your CEO during this interactive session.
Gregg Ward is a certified management consultant (CMC), expert trainer, author and speaker with nearly 25 years of experience serving industry and government on complex workplace issues including leadership, conflict, diversity and inclusion, and respect. He is the author of the best-selling business book “Bad Behavior, People Problems & Sticky Situations: A Toolbook for Managers.”
Understand HR’s role and value in the acquisitions life cycle and apply best practices to your organization’s growth strategy.
Human Resources plays a critical role in the success of company acquisitions. We partner with business leaders to negotiate the legal specifications of the deal, ensure organizational alignment and efficiently onboard acquired employees. Examine the role of HR in acquisitions and discuss shared experiences and best practices. As companies continue to use acquisitions as a part of their growth strategy, acquisitions knowledge will continue to be in demand.
Rebecca McCathern, SPHR, spent many years as an HR partner to senior (C-level) executives in several industries and now focuses her strengths in a strategic acquisitions role across Cisco globally. In this role, Rebecca brings her years of aligning organizations to the goals of the business internally, to a focus on creating that synergy between the acquired company and the growing internal business.
Use the advantages of being authentic to develop company culture and create effective processes as a strategic partner in your organization.
The New Frontier for HR Leaders is to create a culture of authenticity. John Grant, in The New Marketing Manifesto wrote, "Authenticity is the benchmark against which all brands are now judged." Authenticity in the workplace creates dynamic teams, and is necessary for the delivery of timely, constructive feedback. HR leaders are perfectly positioned to be the Chief Authenticity Officer. Stepping into this essential role transforms your company culture, and in turn your results.
Anna McGrath launched WonderWorks Leadership Development in 2003 and has built a reputation as one of the leading experts in executive consulting. Anna’s distinguished roster of global and diverse coaching clients includes Fortune 500 companies, mid-sized businesses, small-business owners and start-ups. Her strong leadership background in the financial, retail and sports management industries spans two decades and provides extensive real-world corporate experience to her clients. Anna is the creator of the WonderWorks I.M.P.A.C.T. Solutions™ programs and the Make Your Goals APPEAR™ method.
Outline a plan to cultivate a professional network using a compelling elevator speech and leveraging social media tools to maintain connections.
The ability to network effectively within your organization and the greater community is one of the most critical success factors for an HR professional. A study by Inc. Magazine found that 48 percent of executives believe personal connections are the primary factor for getting ahead in an organization. Build your professional network using practical techniques for developing an elevator speech to gain attention, participating in networking events, and utilizing social media to maintain network connections.
Jennifer Vessels, CEO of Next Step, has more than 30 years of talent development experience in sales and marketing director roles with Tandem, Ungermann-Bass and Tandberg (now a Cisco company). Since Jennifer founded Next Step in 1997, its 40 seasoned professionals have provided the tools, skills and resources to maximize growth for Cisco Systems, Adobe, Genentech, Goodwill Industries and numerous smaller organizations. Jennifer is a Certified Management Consultant (CMC) and holds a MBA from San Jose State University and a Master of Occupational Psychology from the University of London.
Prepare for the new 401(k) Fee Disclosure Rules.
more information coming soon.
Steve Butler is the founder and president of Pension Dynamics Corporation in the San Francisco Bay Area -- a retirement plan consulting and administration company in business since 1980. He is the author of two books on 401(k) plans and for the past ten years has written a weekly column on retirement planning for the Bay Area News Group newspapers. Butler is the originator of the "Butler Index," which is an index of total costs of 401(k) plans -- an index featured in articles in the New York Times, the Wall Street Journal, and Money magazine. Butler has testified at retirement plan cost-related hearings conducted by the Department of Labor and before the US House of Representatives Committee on Education and Labor. Steve Butler is a graduate of Harvard and attended UC Berkeley Graduate School of Business Administration.
Minimize the risk of litigation and liability to your organization by developing techniques to conduct effective and objective employee interviews.
Effective workplace investigations dissuade employees from bringing lawsuits and minimize the risk of liability after a lawsuit is filed. Employers who do not ensure that trained professionals conduct prompt, thorough and objective investigations into employee complaints do so at their own peril. Learn how to conduct a prompt, thorough and objective investigation as required by law and receive techniques to overcome common mistakes and roadblocks encountered during an investigation.
Jane Kow received her B.S. at Cornell University and her J.D. at New York University School of Law. Before founding Jane Kow & Associates, she practiced at leading national law firms where she defended companies against employment claims and advised them on all aspects of workplace laws. Jane devotes her practice to helping employers develop sound personnel policies and practices to reduce the risk of lawsuits. She creates customized training programs on effective documentation and performance management practices, conducting workplace investigations, sexual harassment prevention and workplace disability accommodations.
Define and identify unconscious biases, and take steps to counteract their impact on hiring, investigations and promotions.
As humans, we are all naturally affected by unconscious biases. These unintended prejudices may impact hiring decisions, the outcome of workplace investigations, mentoring and promotions. You can’t change what you don’t acknowledge, so the first step is to define cognitive bias and learn how it works. Then you can help your organization make judgments, determinations and decisions confidently knowing that biases among decision-makers have not compromised the results.
Amy Oppenheimer has more than 30 years of experience as an attorney, investigator, administrative law judge, expert witness, mediator and trainer. Her areas of expertise include preventing workplace harassment and responding to allegations of harassment, retaliation, whistleblower claims, discrimination and other forms of workplace misconduct. Amy is co-author of “Investigating Workplace Harassment, How to Be Fair, Thorough and Legal.” She is the founder and president of the board of the California Association of Workplace Investigators, Inc. (CAOWI) and is on the Executive Committee of the Labor and Employment Section of the State Bar of California.
Implement a project management methodology to successfully meet goals and accomplish strategic objectives.
In addition to managing and delivering HR projects and programs, senior HR professionals are expected to contribute strategically to organizational goals. Get a solid introduction to project management to effectively plan, execute and close out projects on time and under budget. Deliver successful HR initiatives with the assurance that organizational goals are met and stakeholders’ needs and expectations are satisfied.
Sharawn Connors, MA, PMP, PHR, provides vital leadership expertise for the human resources division at Safeway, Inc., a Fortune 100 company, where she is a senior project manager. Sharawn holds a B.A. in history from California State University, Hayward, and a master’s degree in human resources management from Golden Gate University in San Francisco. She earned her Project Management Professional (PMP) certification in 2005, and Professional in Human Resources (PHR) in 2009. Sharawn teaches HR and project management curriculum as a visiting professor at the Keller Graduate School.
Improve hiring and pay decisions by critically evaluating and selecting compensation data.
Two core strategies in managing an organization’s human capital base are to pay both competitively and cost-effectively. To do this well, you must know how to evaluate and obtain reliable labor market data for making pay decisions or you may underpay some employees and overpay others — both of which are costly consequences of faulty labor market analysis. Learn the critical questions you should ask when evaluating data.
Shari Dunn, a past president of NCHRA, has held management and professional positions with McKinsey & Co., Deloitte & Touche, Castle & Cooke, Fibreboard Corporation, Bank of America and Boise Cascade. She functioned as both consultant and manager in the areas of salary administration, executive compensation and sales/incentive compensation prior to establishing her own consulting firm, CompAnalysis, in 1980. Recently acquired by the Arthur J. Gallagher Company, CompAnalysis has a staff of 10 and specializes in helping employers develop effective approaches to paying employees equitably, competitively, cost-effectively, legally and in a way that motivates performance improvement.
Guide teams toward more effective decision making and problem solving by recognizing and developing cognitive diversity.
Cognitive diversity, or diversity of thought, is a critical component of quality decision making, creative problem solving and innovation. Learn about cognitive diversity and how to maximize its benefits within your organization. Examine ways in which groups can be dysfunctional — compromising communication and interactions. Encourage cognitive diversity in your workforce and help your work teams and leadership teams learn to agree and disagree effectively.
Joe Gerstandt helps Fortune 500 corporations, small non-profits, and everything in between deliver on their promises. He speaks at numerous conferences each year and blogs at joegerstandt.com. Joe is a regular contributor to numerous print and online journals including the Workforce Diversity Network Expert Forum, Diversity Executive, HR Executive, The Diversity Factor, and The Corporate Recruiting Leadership Journal. He served four years in the U.S. Marine Corps and attended Iowa State University.
Examine your background screening processes against state and federal laws and regulations to ensure legal compliance.
To avoid bad hiring decisions, employers have increasingly turned to background screening as a risk management tool. But, no screening program should be conducted without a full understanding of the Fair Credit Reporting Act (FCRA), discrimination and privacy laws, the ADA, and a host of state-specific rules. Even credit reports, criminal records and social network sites are impacted by EEOC and ADA considerations. Examine federal and state laws to ensure legal compliance of your organization’s practices.
Lester S. Rosen is an attorney at law and president of Employment Screening Resources, a national background screening company located in California. He is the author of “The Safe Hiring Manual--Complete Guide to Keeping Criminals, Imposters and Terrorists Out of Your Workplace,” the first comprehensive book on employment screening, and “The Safe Hiring Audit.” He is also a consultant and frequent nationwide presenter. He has qualified and testified in the California, Florida and Arkansas Superior Courts as an expert witness on issues surrounding safe hiring and due diligence.
Deploy the right talent to meet timely business needs by creating workforce forecasts using HR data and trend analysis.
The best use of HR metrics combines future visioning, quantitative and qualitative analysis, and a targeted implementation plan to anticipate and address business opportunities. Learn how to collect production and employee data to conduct analysis and forecasts, allowing you to identify trends, develop a talent strategy, and map your internal labor market. Labor mapping tools and forecast models illustrate how careful workforce planning directs your organization’s future to its best competitive advantage.
Kathryn Shen has over 25 years of human resources experience in successive, challenging roles with leading organizations including Alcoa and Goodrich, Inc. Her expertise is in HR and labor relations consulting, workforce planning, and employee development. Kathryn is an attorney and has an MBA, both from Case Western Reserve University in Cleveland, Ohio.
Effectively use social media for business purposes and implement policies to appropriately regulate employee usage.
As employees and employers increasingly use web-based and mobile technologies like Facebook, Twitter, YouTube and myriad others, the question of lawful use of social media is developing. Examine the pitfalls to using social media to screen applicants and promote your business. Understand your rights and abilities to monitor employee use of social media, and learn proper policies to avoid legal disputes.
Doug Dexter is a partner and chair of the Employment Law Practice at Farella Braun & Martel LLP in San Francisco. He has spent more than 20 years advising employers on implementing sound business policies and reducing the threat of employment litigation. He is also a frequent lecturer and author on developments in labor and employment law. Doug is a past president of NCHRA.
Confidently assess workplace conflicts and appropriately initiate mediation to manage conflicts and disputes.
HR professionals must deal with conflict every day — from managing tough personality clashes between employees to resolving employee disputes about performance, discipline, promotions and conditions of employment. Examine the role of mediation as an effective tool for resolving workplace conflicts and disputes. Learn how mediation assists in managing strong emotions during conflict, and how best to introduce mediation into your conflict management system.
John Ford mediates, trains and consults to organizations seeking to approach the inevitability of conflict with greater clarity and confidence. He teaches negotiation at UC Hastings College of the Law and mediation at Golden Gate University. John is the trainer of NCHRA’s two-day Mastering Mediation seminar, was managing editor of Mediate.com from 1999 to 2011, and is a past president of the Association for Dispute Resolution of Northern California. He is writing a book on mediation for HR managers.
Avoid lawsuits and establish policies to comply with disability accommodation requirements by examining the laws and best practices.
In California, disability-related charges now account for more than 40 percent of all Department of Fair Employment and Housing claims. It is critical that employers know their legal obligations and understand what types of conditions give rise to protection under the disability bias laws. Learn to manage specific problems such as absenteeism, stress, and drug and alcohol use, and study recent developments regarding the employer’s “interactive process” and reasonable accommodation obligations.
With 29 years of experience practicing exclusively in the area of labor and employment law, Michele Ballard Miller represents management in the full range of litigation, from wrongful termination to sexual harassment and disability discrimination. She also provides strategic advice on employment risk management and is a frequent lecturer on employment issues for clients and outside groups. Michele serves on the board ofdirectors of the National Association of Minority and Women Owned Law Firms (NAMWOLF).
Lisa Hamasaki has extensive experience defending and advising clients with regard to all aspects of employment law including discrimination, harassment, wrongful termination, retaliation, whistleblower, defamation, leaves of absence, and wage and hour claims. Lisa also has an enviable success record when it comes to motions for summary judgment. In recent years, she has succeeded in obtaining summary judgment in numerous matters and, in others, has successfully narrowed the scope of the cases she handled.
Create a detailed preventive action plan to respond to recent labor changes and to counteract urgent threats.
National Labor Relations Board (NLRB) activism impacting non-union employers has never been greater. In addition, the NLRB’s new election rules may result in union elections in as few as 10 days. Familiarity with the concept of protected concerted activities as it applies to social media and other handbook rules is a necessity for today’s HR professionals. Examine recent NLRB activity, identify problematic handbook policies, and learn important steps to reduce labor’s new and potent threat to your organization.
Michael J. Lotito is a partner who travels nationwide and internationally for Jackson Lewis LLP and L&E Global, an alliance of premier boutique law firms enhancing the Jackson Lewis services and footprint worldwide. Michael practices all aspects of traditional labor relations, including matters arising under the National Labor Relations Act. He is one of the nation’s leading authorities on preventive strategies in the workplace and serves as lead counsel for some of the country’s largest corporations.
Discover the types of rewards, recognition and relationships that motivate your employees to be more engaged and productive.
With widespread reductions in force, organizations must find ways to do more with less while striving to maintain productivity, engagement and quality. The scope of responsibility for remaining employees has increased while recognition likely has not. A lack of appreciation leads to frustration, presenteesim and a workforce that is actively searching for other opportunities. Understand what motivates employees to do the best job possible while developing rewards that recognize their individual needs and styles.
Eugene Dilan, Psy. D, is the founder and president of Dilan Consulting Inc. As a licensed psychologist, organizational consultant and coach with more than 25 years combined experience, he has provided direct clinical services, led health care organizations and worked internationally — including in war zones —supporting senior executives in the defense, aerospace, national intelligence, IT, nuclear and services organizations. His practical approach combines his knowledge of general and social psychology with his considerable corporate and management experience to help both large and small organizations negotiate a broad array of challenges.
Rosalind Cohen Baruch, SPHR, is a strategic leader with an exceptional ability to work with all levels of employees to grow and develop the strong culture, cohesive teams and organizational buy-in needed for long-term organizational growth. As the director of human resources at BSR, Rosalind empowers her global organization with the people, processes and passion to meet the needs of a mission-driven organization. Previously, Rosalind was a key figure in the start-up of The Walt Disney Family Museum. As the founding director of human resources, Rosalind’s responsibilities encompassed all areas of human resources, as well as risk management and business continuity planning and implementation.
Select your best-fit organizational model by examining case profiles of leading firms and understanding employee engagement developments.
Advances in measuring employee engagement and organizational effectiveness have done little to identify the strategic factors, variables and key indices that drive these behavior outcomes. Discover how to use Organizational Intelligence Surveys, a new and innovative survey approach that moves beyond traditional employee satisfaction and engagement methods to make sense of the madness and facilitate critical decisions.
Salvatore Falletta, GPHR, has more than 20 years of experience in human resources, workplace learning and performance, human capital management and organization development. He is associate professor and program director for Human Resource Development (HRD) at Drexel University, and the founder and chairperson for Leadersphere, Inc., a HR intelligence consulting firm. Sal holds a doctoral degree with a specialization in human resource development and organizational behavior from North Carolina State University.
Differentiate rewards for key high performers, and align a total rewards program to company goals, objectives and values.
To build a total rewards strategy that creates and supports a high-performing workplace — design backwards! Start with what you want your program to achieve. Answer key questions, such as “How much do we pay employees when we meet financial goals or underperform?” “What value do we place on health and well-being, income protection and retirement contributions, versus cash compensation?” Build an effective program that includes career development, cash accumulation, health, disability, life insurance, retirement savings and recognition.
Jennifer Green, SPHR, has 20+ years of experience in corporate global HR and total rewards senior leadership roles with Silicon Valley companies including Seagate, Synopsys, Logitec, KLA, and Syntex (now Rosche). She has spent much of her career designing, developing, assessing and implementing total rewards programs, including global company mergers and integrations, and sales incentive programs. Jennifer has consulted to companies as diverse as BEA, Netflix and Accuray. She is currently writing a book on "Cowboy Leadership" which uses her extensive working cowhorse show background as a metaphor for leading and engaging employees.
Develop a benefits plan that achieves corporate goals and is aligned with workforce management strategies.
Does it feel like you have the same conversation each year with your HR team and executives regarding your employee benefits renewal? Is the process cumbersome and discouraging, especially with the cost of medical care increasing at such a dramatic rate and no relief in sight? Not surprising, if you have no corporate philosophy to guide you. Identify the tools necessary to develop your corporate strategic benefits philosophy, and learn the seven major components your philosophy should address.
Rae Lee is a principal consultant and COO at Vita Benefits Group, a small but nationally recognized employee benefits brokerage firm. The team at Vita works with small, mid-sized and large employers to implement, communicate and manage all aspects of employee benefit plans. Everything at Vita is driven by the following four values: excellence, knowledge, service and relationships. Rae Lee is uniquely well-qualified in the employee benefits world, with more than 25 years of experience developing practical solutions to complex employee benefits challenges.
Design policies and job descriptions that enable appropriate discipline procedures and prevent disability discrimination claims.
Take note: disciplining or terminating an employee for workplace misconduct attributable to a disability violates the ADA and puts you at risk for a lawsuit. Examine ways employers are limited and restricted in their disciplinary measures, and which disability accommodations are required in misconduct situations and which are not. Scrutinize your policies and job descriptions to maintain authority while remaining compliant with disability laws.
James J. McDonald, Jr., J.D., is managing partner of the Irvine, California office of the national labor and employment law firm Fisher & Phillips LLP. His practice involves litigation and advice in all areas of labor and employment law with special emphasis on the ADA and mental health issues in the workplace. He is author of the treatise, “Mental and Emotional Injuries in Employment Litigation,” published by BNA Books.
Draft and enforce restrictions on employee competition and minimize the risks of unfair competition practices and loss of trade secrets.
As the economy begins to recover, many companies are taking advantage of the opportunity to lure top talent away from their competitors. Similarly, entrepreneurial employees are setting up competing businesses—on company time. When these employees depart, many will take trade secrets and use unlawful techniques to steal your customers. Learn practical and concrete strategies to minimize risks to your organization by drafting and enforcing appropriate employee restrictions.
Stephen Hirschfeld is a partner with the law firm of Curiale Hirschfeld Kraemer LLP in San Francisco. He is also the CEO of the Employment Law Alliance, the world's largest network of labor and employment lawyers. Stephen advises clients throughout the country on day-to-day labor and employment law issues. He takes a proactive approach when advising clients, emphasizing creative solutions to employee relations problems. He frequently represents employers in federal and state courts and before administrative agencies on a variety of litigation matters involving the employer-employee relationship.
Develop and execute a comprehensive threat assessment and violence prevention program to provide employee safety and minimize liability.
Does your HR department partner with other significant stakeholders to mitigate the many acts of workplace violence, such as physical violence, threats of physical violence, intimidation, harrassment or disruptive behavior? Obtain a menu of several strategies from which to choose when potentially violent behavior is observed. Learn how reviewing threats via a circle of communication is paramount to a timely, effective and measured response to acts of workplace violence.
With two decades of experience protecting and serving nearly 900,000 citizens of San Mateo County and other municipalities throughout the Bay Area, Gary Robb is known among government organizations, private businesses and law enforcement circles as a person with high integrity, compassion and a results-oriented approach to performance. Gary has served as deputy sheriff in San Mateo County and for the Burlingame Police Department. At Stanford University, he developed policies and procedures for departments and organizations on campus, such as a Threat Assessment Program for campus-wide use. Gary is a licensed private investigator in the state of California and is currently studying for his Certified Protection Professional (CPP) designation.
Set and communicate performance standards, and implement a system to document business reasons that support employment decisions.
As the U.S. Supreme Court’s decision in Staub v. Proctor Hospital highlights, if HR acts as the “cat’s paw” when management makes an unfair decision about an employee, the organization always pay the price. Protect your organization by communicating performance standards and enforcing review processes that ensure decisions are based on legitimate and documented business needs.
Jennifer Brown Shaw, Esq., provides regular advice and counsel on workplace issues to various private and public sector employers throughout the country. Named by Northern California Super Lawyers magazine as a top attorney in California for 2009, 2010 and 2011, Jennifer is a frequent speaker on employment law topics, and has been a guest on CNN and local television and radio. Jennifer graduated magna cum laude from the University of San Francisco School of Law, where she was the editor-in-chief of the law review. Before founding Shaw Valenza LLP in 2006, Jennifer was a partner at Jackson Lewis LLP.
Hone your HR legal knowledge by comparing and discussing specific aspects of state and federal employment law.
California labor laws differ from federal laws in many ways that are hazardous for employers and HR professionals who are not up to speed. Learn by doing in this interactive session as you work in teams to jointly answer questions about similarities and differences between federal law and California law. Network with colleagues while challenging yourself on 18 specific areas of California law including employee relations, leaves of absence, compensation and safety.
Beverly N. Dance, MBA, SPHR-CA, CCP, CEBS, is a human resources professional with more than 25 years of exempt HR management and independent consulting experience. She is the founder and principal of Dance Associates, Human Resources Consulting, based in Oakland, California. Beverly is a NCHRA certified mentor and facilitator. Beverly joined the Society for Human Resources Management faculty in 2008 and presented at the 2010 SHRM Annual Conference. Beverly presented at the HR West conference in 2010 and 2011. She earned her MBA from the Haas School of Business at the University of California, Berkeley.
Create an inspiring corporate culture and understand the value of cultural initiatives for your workforce.
Joie de Vivre Hospitality is well known for its positive corporate culture that has led to enthusiastic employees, a low employee turnover rate, loyal customers and a sustainable business. Learn how to measure the value of your corporate culture and the return on investment from HR programs and initiatives. Examine the ingredients of Joie de Vivre’s positive culture, and use Maslow’s hierarchy of needs to understand what employees appreciate.
Jane Howard served as chief people officer for Joie de Vivre Hospitality (JdV) from 1999 to May 2011. During that time the company grew from 450 to 3,000 employees and from 14 to 35 hotels plus 20 additional restaurants and spas. Currently, Jane is consulting to JdV on a variety of topics including mapping HR strategy and tactics to the recently written five-year JdV strategic plan. Her new consultancy with co-founder Candra Canning, The Culture Effect, seeks to help companies achieve market leadership through superior corporate culture. Jane holds a BA in journalism from San Diego State University and an MA in management from JFK University.
Todor Tzolov is senior consultant at Market Metrix, a leader in feedback solutions for the hospitality industry with more than 100 enterprise clients in 70 countries. He has experience in management consulting, data and legal analysis, academic and speech writing, and SaaS product development. Todor oversees guest and employee feedback programs for clients located in more than 30 countries. Prior to Market Metrix, Todor worked on development of technology solutions for U.S. embassies worldwide. Todor's experience also includes work in international regulatory affairs and global alliances at United Airlines World Headquarters in Chicago.
Observe and apply the concept of leadership agility to empower your own change initiative or work project.
Research has shown that more than 70 percent of organizational change initiatives fail to achieve their desired results. Cross-functional change efforts require the commitment of people beyond HR’s authority who have differing priorities. According to Leadership Agility, the new book by Bill Joiner and Stephen Josephs, leaders move through five levels as they develop their agility. Examine these leadership levels and apply the concept of agility to your own HR change initiatives.
Charlotte L. Kells of Kells Associates began her career as a VP of HR in the banking industry and as a training and development specialist in the retail world. She has more than 20 years of experience as an organizational effectiveness consultant helping clients improve business results through organizational development, leadership coaching, strategic planning, mediation, team facilitation and problem solving, and custom training. For 10 years, she served as a faculty member at the Creative Problem Solving Institute in Buffalo, N.Y. working in its Facilitating Creative Leadership program.
Examine the situational factors that trigger performance and learn specific leadership actions that create desired performance results.
Obtaining peak performance from employees is not just about the individuals themselves, but is dependent on their environmental circumstances. Discover the specific environmental factors that stimulate improved performance and capture all the possible management actions that a leader should leverage to improve performance within a population. Gain insight from high-performing organizations and identify the most potent action to improve organizational performance.
Robert Sher is a speaker, author and consulting CEO who advises mid-market chief executives and their top teams as they navigate critical passages. A veteran CEO, he taught entrepreneurship to executive MBAs for five years at St. Mary’s College. Robert authored the book “The Feel of the Deal; How I Built My Business Through Acquisitions,” and serves as a board member for the Association of Corporate Growth, and as a director for the Alliance of Chief Executives. Hundreds of his CEO case studies and articles can be found at www.ceotoceo.biz.
Stay current and commit to HR best practices by taking the steps to recertify your HR credential.
Don’t let your HR Certification Institute’s credential expire because you believe the myth that recertification is difficult. Evaluate the many reasons to recertify and learn the simple process to get on track for recertification. Understand how to calculate and document recertification credit, what specific hours are needed, and explore the Online Recert file. Receive helpful resources to assist you in your recertification efforts.
Grey Scott, M.S., SPHR, joined the HR Certification Institute in 2006 as HR content manager, responsible for directing development of the PHR, SPHR and California certification exams. He has more than 15 years of human resource and training experience in different industries including manufacturing and distribution, insurance and the military. He has also authored and delivered multiple training programs designed for all levels of the organization. He serves as adjunct faculty at two nationally accredited universities. Grey earned his bachelor’s degree from the University of Virginia and his master’s degree from Central Michigan University.
Communicate strategically to increase credibility and maximize your leadership impact.
Competitive businesses leverage their resources and appraise the value contributions of their people. HR leaders must exhibit strategic thinking and behavior to be recognized as valued members of the executive team. Increase your credibility and value to your organization by honing your communication skills. Make your point so people will listen; persuade others to your point of view; and communicate persuasively to influence business decisions.
Gary Purece is a senior executive career consultant, keynote speaker, seminar leader and facilitator who specializes in communication techniques in the San Francisco office of Lee Hecht Harrison. His success as a corporate communicator led to his focus on speaking for performance improvement. Recognized for his outstanding presentation skills, Gary was voted President of the National Speakers Association/Northern California chapter. Previously, Gary was the leader at Publicis, a global advertising agency, and was a senior manager with Saatchi & Saatchi Advertising. Gary’s earlier career success was as a broadcaster in the radio industry. He studied mass communication at Wayne State University and at Sonoma State University.
Understand and correctly apply the myriad laws and regulations that affect employee work time.
Employers are often blindsided by California’s restrictive laws concerning vacation, PTO and sick leave policies, which vary widely from the laws of most states. Learn to spot and correct key compliance issues, with respect to California law restrictions on the accrual cap that may be placed on vacation and PTO; why nearly all forms of floating holidays and “comp time” run afoul of California law; when employers may or may not require the use of various forms of PTO during a leave of absence or company shutdown; and restrictions on when employers may require exempt employees to use various forms of paid time off during an absence.
Ray Hixson, Brian Nagatani and Mary Wang are partners of the law firm Hixson Nagatani LLP, based in Santa Clara, California. Hixson Nagatani LLP is a law firm that practices solely in the area of employment law, and advises and represents companies of all sizes—from start-ups to large public companies. The firm focuses in particular on advising and representing technology companies, including semiconductor, software, Internet, clean-tech and biotech companies. The partners of Hixson Nagatani LLP practiced employment law in prestigious large law firms for a combined 27 years. Hixson Nagatani LLP delivers the sophistication of a large firm with the personal service and efficiency that only a small firm can provide.
Armed with information about federal compensation enforcement strategies, identify and correct pay disparities in your organization.
On January 29, 2009, President Barack Obama signed into law the Lilly Ledbetter Fair Pay Act, ushering in a new equal pay enforcement era. Since then, federal enforcement agencies have dramatically increased their efforts related to pay discrimination — resulting in employers paying millions of dollars in "make-whole relief" and damages. Reduce legal exposure related to compensation disparities by learning practical, hands-on strategies to rectify pay problems within your organization.
Patrick Nooren, Ph.D., is executive vice president of Biddle Consulting Group, Inc., a firm specializing in the areas of EEO/AA compliance, test validation and development, compensation analysis, litigation support and software development. Patrick has more than 17 years of experience in the EEO/AA industry, has conducted training across the nation and has authored numerous articles and software programs in the areas of affirmative action, disparate impact, test validation, compensation analysis and EEO. Patrick is the primary author and editor of the book “Compensation Analysis: A Practitioner’s Guide to Identifying and Addressing Compensation Disparities.”
Act as a change agent and organizational enabler as you deliver accelerated business results by mobilizing key HR information.
Successful organizations focus on employee engagement and organizational productivity, which requires access to complex and disparate data. You must access intelligent information to make sound business decisions in the moment, not days or weeks later. Understand current trends in the mobilization of HR information, and learn the power of mobility in HR teams. Drive engagement and deliver strategic solutions to underscore your role as a true business partner with internal customers.
David Swanson, SPHR, is vice president of human resources for SAP’s technology and innovation (R&D and development) organization. He has more than 25 years of HR management experience at a number of technology organizations supporting global development, marketing, sales and service organizations. He is actively involved in the HR community as both an adjunct lecturer with the University of California, Santa Cruz Extension program and with SHRM and NCHRA as both a presenter and facilitator.
Dawn Crew is vice president, solution management at SAP. Her team is responsible for the strategic direction, roadmap and enablement of the Core SAP Human Capital Management (HCM) solutions. Dawn has more than 20 years of experience in the software industry, including as co-founder of Select Systems, a Silicon Valley professional services firm for Microsoft Business applications. When Select Systems was acquired by Tectura, Microsoft’s largest application partner, Dawn held a number of leadership roles there. She left as worldwide director of industry solutions with a focus on the strategy and roadmap of Tectura developed applications.
Use emerging global trend data to develop a workforce that prioritizes creative leadership, relevant collaboration and flexibility.
The 2010 “Capitalizing on Complexity” study (involving more than 1500 CEOs, general managers, and senior public sector leaders from different sized organizations in 60 countries and 33 industries) found that leaders doubt their ability to manage the rapid escalation of complexity in their business challenges. They identified creativity as the single most important leadership competency. Learn to identify and prioritize creativity, flexibility and speed to capitalize on growth opportunities in your workforce and new hires.
Lorelei Carobolante, GPHR, SCRP, SGMS, leads G2nd Systems, a strategic, language-based communications consultancy that enables corporations to enhance linguistic and intercultural communication skills for their managers, teams and organizations. Lorelei contributes her expertise to organizations that recognize the complexity of global competition, and serves as a SHRM Lead Global HR Subject Matter Expert, member of the U.S. Technical Advisory Group for the International Organization of Standardization Technical Committee 260 for Human Resource Management, and a voting member of the ANSI-SHRM Standards Diversity and Inclusion Programs Taskforce.
Gerlinde Herrmann, GPHR, CHRP, is the founder and president of The Herrmann Group Limited, which provides human capital management solutions through talent attraction and retention programs and services. As past chair of HRPA, Gerlinde held the portfolio of HRPA’s Chair of Strategic and Global Alliances for two years. She co-founded the HRCC (Human Resources and Compensation Committee) program of the Directors’ College. She also serves as vice chair of the CMA Complaints Committee and the SHRM Research Advisory Council.
Implement an electronic wage payment program that complies with legal parameters and guidelines.
It is anticipated that in the not-too-distant future, banks will no longer clear paper checks. Many states now have rules regarding electronic payment of wages and issuance of pay stubs. Receive a solid wage and hour update, along with an examination of the laws regarding electronic payment of wages, direct deposit, payroll debit cards, and electronic pay stubs. Understand the issues associated with implementing an electronic payment program, including selecting vendors and obtaining employee buy-in.
Theodora Lee has extensive courtroom experience and practices before all state and federal courts in California and all employment related regulatory agencies. She represents employers in many aspects of employment law including wrongful termination and employment discrimination litigation; National Labor Relations Board matters; harassment and discrimination proceedings; unfair competition proceedings; state and federal wage and hour litigation; and much more. She frequently conducts in-house employment law training programs. Prior to entering the practice of law, Theodora worked as a Senate intern in Washington, D.C., for Senator Sam Nunn.
Sharpen your business skills and gain confidence by learning and applying important financial terminology.
When HR is at the conference table with Finance, don’t let vocabulary be your undoing. Improve your fiscal literacy by learning the most commonly used financial terms. Receive an explanation of when, how and by whom the terms are used in business. Some of the terms covered will be: assets, capitalization, depreciation, amortization, net revenues, EBIT and EBIDA, profit margin, run rate, cash flow and accruals. You will walk away with more confidence in your business acumen!
Rebecca Johnson, CPA, has more than 20 years of business experience as a leader in both finance and human resources. She partners with HR and management teams in a wide variety of industries to bring clarity, simplicity and increased impact to compensation and reward programs. She earned her CPA with Ernst & Young and subsequently held senior management positions in both finance and HR. Her unique combination of financial and human resource expertise makes Rebecca especially suited to translate complex business concepts into everyday language. A frequent presenter at industry groups and conferences, she is a past director for the Northern California HR Association (NCHRA) Executive Board.
Improve employee health and reduce health care costs by implementing a weight management program with proven results.
Obesity related health spending in the U.S. has reached $147 billion — double from a decade ago. If this trend continues, medical expenses for obesity will cost $344 billion by 2018. Hill Physicians Medical Group’s (HPMG) award-winning Wellness Program boasts an average BMI reduction of 2 points, or about 15 pounds of weight loss per participant. Duplicate HPMG’s model 10-week weight management program at your organization to battle the preventable disease of obesity.
Lisa Bellini is a registered dietitian with more than 30 years of experience in worksite wellness. She is currently the wellness specialist at Hill Physicians Medical Group in San Ramon. Lisa earned her B.S. in clinical dietetics from the University of Connecticut and her M.S. in nutrition communications from Boston University. She has published 30+ magazine articles and co-authored three books. She has appeared on television programs promoting good health in more than 50 cities.
Implement policies and practices to comply with updated employment laws and minimize your exposure to legal liability.
Every year, there are numerous changes in workplace laws and regualtions that affect employee relations. Staying current and compliant is a requirement for HR professionals, or your organization will face stiff penalties and fines. Stay ahead of the curve and identify hot-button topics in California employment law and the emerging legal trends most likely to impact your workplace.
Walter Stella represents employers in all aspects of employment law. His litigation experience includes representing clients in employment-related disputes such as wage and hour class actions, trade secret theft and wrongful termination. Walter also routinely counsels clients on employment-related issues arising from complex business transactions. In recognition of his expertise in this area, Walter was selected for the 2010 edition of the Inside the Minds series, a leading publication featuring top experts in the law. Walter is a frequent speaker at SHRM and Haas School of Business.
Reduce the risk of liability by deftly interpreting and administering ADA, FMLA, workers’ compensation and other leave laws.
In May 2011, new ADA Amendments Act regulations became effective, providing new guidance and standards to the definition of disabled, and stressing leaves of absence as a reasonable accommodation. In California, employers need to consider as many as six different statutes to determine employee rights and employer obligations. Examine and understand the interplay between workers’ compensation laws, PDA, ADA, FMLA and state family leave insurance to better advise management, meet compliance requirements and reduce liability risk.
Ann Kiernan has litigated claims of wrongful discharge and discrimination before state and federal courts and administrative matters before the New Jersey Division on Civil Rights, the National Labor Relations Board and the Equal Opportunity Employment Commission, representing both employers and employees. Ann co-hosted “The Employee Rights Forum,” a weekly radio call-in show reaching a half-million listeners in the New York City metropolitan area, and her articles have been published in books and magazines.
Recognize and comply with sensitive privacy laws that apply to employee procedures and activities from hiring to termination.
Complex privacy requirements — both new and existing — apply to each aspect of the employment relationship, from hiring, through employment, to termination and beyond. Define privacy issues and identify which workplace rules govern each situation. Understand privacy requirements that relate to hiring activities such as background checks, drug tests and medical examinations; employment situations such as searches of company and employee private property, and employee use of social media; and termination activities such as misconduct investigations.
Daniel J. McCoy defends employers against wage and hour class actions, claims for sexual harassment, discrimination, breach of contract, union disputes and many other causes of action in both state and federal courts. In his counseling practice, Daniel advises employers about employee terminations, wage and hour issues, reductions in force, employee misconduct, leaves of absence and many other personnel issues. Fenwick & West provides comprehensive legal services to technology and life sciences clients of national and international prominence.
Allen Kato's practice concentrates exclusively on representing management in wage and hour, EEO compliance, unfair competition and trade secret matters and litigating individual and class action wage and hour, wrongful discharge employment discrimination, and unfair competition matters before courts and agencies. He also trains managers and HR professionals on a regular basis.
Benchmark your company against the World’s Most Admired and adopt their strategies to improve business practices and employee engagement.
On the heels of the latest rankings in Fortune Magazine’s World’s Most Admired Companies of 2012, Fortune’s survey partners, Hay Group, reveals those companies’ successful strategies. Past winners focused on quickly adapting to changing markets, committed to continuous improvement and innovation, and understood that money is not always what matters most to employees. Examine the nine key attributes of corporate reputation and performance used to determine which companies are worthy of admiration.
Brooke Green is a principal in the San Francisco office of Hay Group, where she works with clients to develop total reward solutions that effectively link company and employee performance. Her primary focus is the design, communication and implementation of compensation programs for employees, managers and sales forces. Brooke received her MBA from Southern Methodist University and a Bachelor of Arts degree from The University of Texas.
Mark Royal is a senior principal within Hay Group Insight, Hay Group’s employee research division. His client consulting work focuses on helping organizations increase employee engagement and retention, manage change more effectively, and enhance customer satisfaction and business performance. Mark plays a leading role in directing Hay Group’s annual research with Fortune Magazine to identify the World’s Most Admired Companies. Mark holds Ph.D. and M.A. degrees in sociology from Stanford University and a B.A. in sociology from Yale University.
Build the capability for change on an organizational level to help your large-scale transformation initiatives succeed.
It is widely known that the majority of large-scale change or transformation projects fail or under-deliver. Your organization can buck this trend. Statistically, employee engagement is the best predictor of an employee’s ability to change, but critical elements must be in place within the organization to support and foster change. Find out what these elements are and learn how to implement them into your organization.
Kevin Weitz is a seasoned change management leader with more than 20 years of experience in leading and managing large-scale change projects with companies like Chevron, Levi Strauss & Co., Pacific Gas & Electric and Wells Fargo Bank. He has global experience managing multinational projects in the U.S., Latin America, Kazakhstan and South Africa. Kevin has a Bachelor of Business Administration degree from U.S. International University in San Diego, a Master of Arts degree from San Diego State University, and Honors and Master of Commerce degrees from the University of South Africa.
From high-level mobility strategies to details like payroll and taxation, master global HR challenges to support your organization’s international goals.
To support international business initiatives, HR professionals have their hands full managing global talent strategies and mobility, ongoing assessment of global compensation packages, cost-of-living models and compliance with extraterritorial laws. Learn to master these competencies, while also tackling such details as payroll and taxation. By conquering the human resource challenges of global mobility, HR actively moves organizational goals forward.
Ken Guilfoyle, in addition to a master’s degree in International Business Administration from the University of South Carolina, is one of less than 1,000 professionals who hold the Society for Human Resource Management’s certification of Global Professional in Human Resources (GPHR) and the World Wide ERC designation of Global Mobility Specialist (GMS). Ken brings more than 20 years of professional experience to BDO’s Global Compensation Services Group with 10 years of global mobility practice experience in Tokyo, London and most recently Athens, Greece. Ken knows firsthand the challenges faced by global assignees and their employers.
Measure and report on new-hire performance and expand your use of metrics to provide wider strategic support across the organization.
When hiring for strategic business growth, HR leaders often rely on data such as cost per hire, time to hire and turnover rates. In support of human resources fulfilling a more strategic and financial role, learn to use key metrics to measure the effectiveness and productivity of each new hire. Explore ways to create reports for senior management, and to integrate metrics into general workforce research to achieve a broader impact and strategic support.
Laura Raynak is the president of a 14-year-old firm with a distinguished track record of successful executive management search in medical technology, life sciences, consumer product and health care services companies. Laura's work reflects her head for science and heart for people, her attention to detail while envisioning the big picture, and her finely-honed instincts about people and leadership. Many companies have partnered with Laura's team to bring in talent that transforms their organizations into highly successful endeavors.
Recruit, hire and retain key contributors to your organization using interview strategies that get results.
No company can justify the costs of hiring the wrong person in a key role, or a poor management hire that causes good people to leave, or worse — to stay and become disengaged. Behavioral and value-based interviewing strategies help you recruit, hire and retain your key contributors wisely. Learn a three-step selection process that uses telephone screening to qualify candidates; a focus on career history to determine why the candidate is right for your company, your role and your manager; and behavioral interview techniques to verify behaviors that produce powerful results.
Margaret Graziano is the CEO and senior managing partner of KeenHire Talent Management, an organizational effectiveness and talent management solutions firm that partners with growth-bound companies to maximize their people ROI. She coaches business leaders on building strategic minded, stakeholder-centric organizations. Her expertise in strategic planning and organizational effectiveness position her in a senior level executive advisory role. Margaret has been named Chicago Woman Business Owner of the Year by the National Association of Women Business Owners, and Most? Influential Woman in Business by the DuPage Business Ledger.
Engage with colleagues and legal experts to examine state employment law developments and their practical impact on HR policies and procedures.
A working knowledge of California employment laws is essential to the development and implementation of policies, procedures and day-to-day practices in the workplace. In an interactive town hall environment — opened with “The 2012 Changes in 12 Minutes” — gain a broad overview of the laws and discuss recent legal developments with experienced, local employment law attorneys. Topics may include employee classification, wage and hour compliance, social media in the workplace, and responding to government audit requests and investigations.
Roberta S. Hayashi is a partner in the law firm of Berliner Cohen, where she is head of the litigation department and the employment law practice. Roberta has more than twenty-five years of experience in employment and business litigation with extensive state and federal court trial experience in wrongful termination, discrimination, and misappropriation of trade secrets and proprietary information actions. She has received numerous honors including The Daily Journal’s Top 50 Women Litigators in California; the Santa Clara County Bar Association’s 2009 Professional Lawyer of the Year Award; and the Silicon Valley/San Jose Business Journal’s 2009 Women of Influence in Silicon Valley.
Kate Wilson is an attorney in the law firm of Berliner Cohen, where she is a member of the litigation and employment law practice. Kate specializes in providing advice and counsel on a variety of employment matters and represents clients in business and employment litigation. She assists clients in drafting personnel policies, employee handbooks and agreements governing employment issues from hiring to termination; and provides training in workforce sexual harassment, discrimination and retaliation. Prior to her legal career, she worked for several years in the human resources department of a clothing retailer with operations across the U.S.
Understand how health care reform affects employee benefit plans and learn strategies for remaining compliant and managing rising costs.
Rising health care costs and the recent passage of the Patient Protection and Affordable Care Act (PPACA) make benefits program management ever more complex and time-consuming. Moreover, noncompliance carries significant government penalties and costly litigation fees. Examine strategies to remain compliant and manage rising costs. Explore potential penalties associated with state health insurance exchanges. Analyze emerging trends and conclusions that can be drawn based on the intent of the bills.
Jennifer Lunski is the compliance officer at Woodruff-Sawyer & Co., a full-service insurance brokerage firm headquartered in San Francisco. She consults directly with employee benefits clients on all matters of compliance and leads both internal and external trainings. Jennifer brings a unique perspective as an attorney with experience both investigating employee benefit plans in the U.S. Department of Labor (DOL) and as a benefits consultant to HR practitioners. She was recently named by Business Insurance as a 2010 Woman to Watch.
Improve team effectiveness by understanding how the skills for being both an effective leader and a collaborative follower apply to work groups.
Truly effective leaders know how to follow. Conversely, in order to be a productive team member, one must understand the difficulties of being a team leader. The daily dance between leaders and followers requires mutual understanding and a balance of give and take. Examine five key principles for effectively leading others in the workplace. Through innovative movement techniques, discover new ways to make work teams and collaborative partnerships more effective.
Yael Schy, MSW, is a leader in using expressive arts in organizational learning and development. She is principal of Dramatic Strides Consulting, specializing in leadership development, communication skills, team building and creative decision-making techniques. Yael serves as a faculty member at the American Management Association and is a Certified Somatic Coach. She brings a unique perspective by combining 20 years of management experience with her background in improvisational theater and dance. Yael is co-author of the business book, “Teamwork Tools: A Revolutionary Approach for Managers and Trainers.”
Bulletproof your employee performance and discipline documentation to improve record keeping and avoid litigation.
Managing employee performance and behavior are critical to achieving employee development and supporting organizational growth. But you must properly document your performance management and disciplinary conversations to create a record and avoid legal claims. What you do or don’t write down can come back to bite you. Improve your documentation and disciplinary record keeping by identifying words and phrases to avoid, preparing goal statements for employees, and creating tighter action plans.Allison West, Esq., SPHR, Managing Principal, Employment Practices Specialists
Allison West, Esq., SPHR, has a simple approach to employment practices: be proactive. Allison uses her employment law background and sound knowledge of human resources practices to create and deliver customized in-house training programs to companies of all sizes, serving a variety of industries. Her expertise also includes conducting workplace investigations; delivering one-on-one sensitivity training to executives, managers and employees concerning harassment, discrimination, and disciplinary and/or behavioral issues; providing expert witness assistance; creating policies and procedures; and other HR consulting.
Take tips from successful multinational organizations and develop integrated HR programs for global employees.
As companies continue to expand globally, they are challenged by differences in business infrastructure and processes. How do companies integrate differing approaches to global markets and still stay true to their vision and goals? Explore techniques used by successful multinational organizations and discover how to craft global HR programs. Understand the nature of global HR differences and develop HR policies and programs that successfully cross borders.
Rebecca Powers is a principal consultant in Mercer’s Human Capital business. Prior to joining Mercer, she opened and led the San Francisco office of Corporate Resources Group (CRG), a European provider of global HR information and advice, acquired by Mercer in 1999. Rebecca has a B.A. in international relations and modern history from New College of Florida and an MBA in international management from Golden Gate University. She is a member of World @ Work, has authored numerous articles, has appeared on CNN and CNBC, and has been quoted in The Wall Street Journal.
