503: The HR Manager as Mediator
Confidently assess workplace conflicts and appropriately initiate mediation to manage conflicts and disputes.
HR professionals must deal with conflict every day — from managing tough personality clashes between employees to resolving employee disputes about performance, discipline, promotions and conditions of employment. Examine the role of mediation as an effective tool for resolving workplace conflicts and disputes. Learn how mediation assists in managing strong emotions during conflict, and how best to introduce mediation into your conflict management system.
John Ford mediates, trains and consults to organizations seeking to approach the inevitability of conflict with greater clarity and confidence. He teaches negotiation at UC Hastings College of the Law and mediation at Golden Gate University. John is the trainer of NCHRA’s two-day Mastering Mediation seminar, was managing editor of Mediate.com from 1999 to 2011, and is a past president of the Association for Dispute Resolution of Northern California. He is writing a book on mediation for HR managers.
