701: The ROI on Culture at Joie de Vivre Hospitality
Create an inspiring corporate culture and understand the value of cultural initiatives for your workforce.
Joie de Vivre Hospitality is well known for its positive corporate culture that has led to enthusiastic employees, a low employee turnover rate, loyal customers and a sustainable business. Learn how to measure the value of your corporate culture and the return on investment from HR programs and initiatives. Examine the ingredients of Joie de Vivre’s positive culture, and use Maslow’s hierarchy of needs to understand what employees appreciate.
Jane Howard served as chief people officer for Joie de Vivre Hospitality (JdV) from 1999 to May 2011. During that time the company grew from 450 to 3,000 employees and from 14 to 35 hotels plus 20 additional restaurants and spas. Currently, Jane is consulting to JdV on a variety of topics including mapping HR strategy and tactics to the recently written five-year JdV strategic plan. Her new consultancy with co-founder Candra Canning, The Culture Effect, seeks to help companies achieve market leadership through superior corporate culture. Jane holds a BA in journalism from San Diego State University and an MA in management from JFK University.
Todor Tzolov is senior consultant at Market Metrix, a leader in feedback solutions for the hospitality industry with more than 100 enterprise clients in 70 countries. He has experience in management consulting, data and legal analysis, academic and speech writing, and SaaS product development. Todor oversees guest and employee feedback programs for clients located in more than 30 countries. Prior to Market Metrix, Todor worked on development of technology solutions for U.S. embassies worldwide. Todor's experience also includes work in international regulatory affairs and global alliances at United Airlines World Headquarters in Chicago.
